We have become aware of a situation involving a violation of our Terms of Service, to the potential detriment of other players. You participated in games that were under consideration in this case and as a result you may have been adversely affected.

In a case such as this it is our policy to confiscate the balances of the offender(s) and for us to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.

To confirm your credit, please log onto your Stars Account, go to the 'Cashier' screen and click the 'History' button. Your share will be shown as “Game Integrity Credit”, followed by the amount of the credit.

The integrity of the games is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. we work hard to police the games in order to pro-actively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.

We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or player(s) in question.

It is important for us to let you know that according to our Privacy Policy we cannot comment to third parties about details regarding other users' accounts. Therefore, we are unable to provide you with information on the investigation or its resolution.

Thank you for your continued play with us. Please let us know if we can help you with any further issues or questions.

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