Thank you for your follow-up.

We are sorry but we will need to receive the requested documents in order to review your account further. We are sorry for the inconvenience caused. Please note, our request for documentation forms a part of our security procedures implemented to prevent against fraudulent behaviour on our site. This is beneficial to both us and our customers as it ensures the safety of the user accounts and the personal information therein, as well as the overall security of our site.

Our request for documentation is standard practice amongst online gaming sites, and is also made in line with our Terms of Service.

Please refer to the link below for more information on our Terms of Service, most notably sections 4.3, which relates directly to the production of personal details:

http://www.pokerstars.com/poker/room/tos

We therefore require that you please send us the following documentation in English or any other supported language, or send us certified translated documentation:

1. Your ID document: please note that the following forms of Identification documentation will be accepted:

*Passport
*Driving License
*Forces ID card
*Citizen-Card ™ or PASS Card™

2. Your proof of address:  we can accept recent copies of any of the following documents, which must display your name and current address, issued within the last 3 months:

- Bank Statement
- Telephone Bill (landline only)
- Insurance documents
- Internet Service / TV Provider Bill
- Payslip

3. A digital photograph of you holding your identification document requested above. This ID must be legible and the same document that you have already sent us. We request this information to compare yourself with the photo identification provided. Please ensure this photo clearly shows your date of birth and the date of issue and expiry.

Please scan or take a clear photo of the requested documentation and send to [email protected]

Thank you for your cooperation.

Regards,

Clément
Stars Security
 

*Forces ID card
*Citizen-Card ™ or PASS Card™

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